Policies, Terms & Privacy

Knoxville Academy of Music (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. By using our website and services, you agree to this Privacy Policy and Terms of Service.

Privacy Policy

We may collect personal information such as your name, phone number, and email address when you register for lessons, sign up for notifications, or interact with our website.

How We Use Your Information

  • To send lesson reminders, event notifications, and important Academy updates via SMS.
  • To respond to inquiries and provide customer support.
  • To improve our services and website functionality.

Text Messaging (SMS)

By providing your phone number, you consent to receive automated text messages from Knoxville Academy of Music for lesson reminders, event updates, and Academy notifications. Message and data rates may apply. You may opt out anytime by replying STOP or contacting us. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Terms of Service

By using our website and services, you agree to the following terms:

  • You agree to use our services for lawful purposes only.
  • You may not misuse or redistribute any content from our website without permission.

Changes to this Policy

We may update this Privacy & Terms page from time to time. Continued use of our services after changes constitutes your acceptance of the new terms.

Contact Us

If you have any questions, please contact us:

Knoxville Academy of Music
Phone: (865) 675-1655
Email: info@knoxvilleacademyofmusic.com

Enrollment Policies

Effective September 21, 2025

These policies replace all prior versions. Continued enrollment after this date constitutes acceptance.

These Enrollment Policies apply to all students of Knoxville Academy of Music (KAM). Enrollment in KAM lessons constitutes acceptance of these policies. Full Terms and Conditions are provided during enrollment.

Lesson Year & Scheduling

  • Lessons are taught year-round and based on a 48-lesson year.
  • Most months include 4 lessons, though some may include 3 or 5.
  • KAM may provide a qualified substitute instructor as needed.

Tuition, Fees, and Billing

  • Full monthly tuition is billed on the 1st of each month.
  • Split plan tuition is billed on the 1st and 15th of each month.
  • One-time Enrollment Fee: $75 at registration.
  • Annual Administrative Fee: $50 per year for operational support services.
  • Late Fees apply to overdue payments.
  • Returned or declined payments may incur additional fees.
  • Recital/Event Fees are charged separately when applicable.
  • Books and materials are purchased separately.
  • Rates are reviewed annually, with 30 days’ notice before any increase.

Scheduling & Absences

Absence, rescheduling, and makeup options are outlined in the Enrollment Agreement. Student-initiated absences are not refundable. If KAM cancels a lesson, a credit or rescheduled lesson will be provided.

Recitals & Events

Recital and group event participation is optional unless otherwise stated. Fees may apply.

Media & Recordings

Lessons may be recorded for educational and administrative purposes. Group recitals may be photographed or recorded for Academy use. Families may opt out of promotional use by notifying KAM in writing.

Liability & Assumption of Risk

Students (or parents/guardians for minors) acknowledge the normal risks associated with music instruction and events. Families release KAM from liability for ordinary accidents, but not for gross negligence or willful misconduct.

Continuous Enrollment & Cancellation

Enrollment continues month-to-month until written cancellation is received. Tuition during the notice period remains due. Full cancellation procedures are detailed in the Enrollment Agreement.

Non-Solicitation of Instructors

Families may not hire or solicit KAM instructors outside Academy programs during enrollment and for 12 months after withdrawal.

Code of Conduct & Parent Responsibilities

Students must arrive on time, prepared, and respectful. Parents/guardians are responsible for safe drop-off and pick-up. The full Student & Parent Code of Conduct below is incorporated into these policies by reference.

Holidays & Closures

KAM observes holidays and closures as published on the Academy calendar. In cases of severe weather or emergencies, lessons may shift online or be rescheduled.

Force Majeure

KAM is not liable for cancellations caused by events beyond its reasonable control, including weather, natural disasters, or government orders.

Dispute Resolution & Venue

Any legal actions must be brought in Knox County, Tennessee, under Tennessee law.

Entire Agreement & Updates

Policies may be updated with notice. Continued enrollment or participation constitutes acceptance of updates.

Student & Parent Code of Conduct

Effective September 21, 2025

We strive to create a safe, respectful, and inspiring learning environment. By enrolling at Knoxville Academy of Music (KAM), students and families agree to the following standards:

For Students

  • Attendance & Punctuality: Arrive on time for lessons, rehearsals, and events. Repeated lateness may shorten lessons without refund.
  • Preparedness: Bring required books, instruments, and materials; complete practice assignments.
  • Respect: Treat instructors, staff, students, and facilities with courtesy. Disruptive, disrespectful, or unsafe behavior may lead to dismissal.
  • Care for Facilities & Equipment: Use rooms and equipment responsibly. Intentional damage may be billed to the family.

For Parents/Guardians (of minors)

  • Support & Communication: Encourage practice and direct scheduling/billing/policy questions to the office (not instructors).
  • Lesson Environment: Please do not interrupt lessons unless invited; avoid coaching/pressuring during lessons.
  • Respect for Staff: Aggressive, hostile, or harassing behavior is not tolerated and may result in termination of enrollment.
  • Drop-Off & Pick-Up: Ensure timely and safe arrival/departure; supervise students outside of lesson times.

For All Families

  • Commitment to Policies: Follow tuition, absence, recital, and media policies in the Enrollment Agreement.
  • Non-Solicitation of Instructors: Do not hire or solicit KAM instructors outside Academy programs during enrollment and for 12 months after withdrawal. All instruction with KAM instructors must be scheduled and paid through KAM.
  • Zero Tolerance for Harassment: Bullying, discrimination, or harassment is prohibited and will result in disciplinary action.

Consequences for Violations

  • Minor issues may receive a verbal or written warning first.
  • Repeated or serious violations may lead to suspension or termination of enrollment without refund.
  • Families may be held financially responsible for damage or misconduct.
Scroll to Top